Bolt, the digital ride-hailing company, wants to clear up a common misunderstanding about discounts. They want users to know that when you get a discount, it’s the company, not the drivers, that covers the cost.

Linda Ndungu, Bolt’s country manager, explained how the compensation system works. Bolt is trying to counter a belief among some drivers that they suffer a financial loss when a rider gets a discount. Linda emphasized that it’s actually the company that takes on the cost by reimbursing the discounted amount to the driver.

She urged customers not to feel pressured to pay more than the fare shown on the app. Bolt wants to stop any exploitation of passengers by drivers demanding additional payments for discounted trips.

Linda used an example to illustrate how it works: If there’s a 10% discount on a Sh200 fare, and the rider pays Sh180 to the driver, the driver then pays a Sh36 commission (18% of the full Sh200 fare). Bolt compensates the driver with the Sh20 discount given to the customer.

Linda assured that all settlements are handled daily for transparency.

This clarification is important for Bolt as it works to rebuild its reputation after recent controversies. As part of their commitment to safety and compliance, Bolt has taken strong action by dismissing at least 5,000 drivers in the last six months. This demonstrates the company’s dedication to addressing concerns and regaining public trust in its ride-hailing services.